A focus on putting team members first and implementing lessons learned during the pandemic is Karl Wilson’s aim after taking the post of General Manager of the Delta by Marriott Cheshunt Hotel.
Karl plans to not only put those lessons into place but to also draw on more than 20 years’ experience in the hotel industry to lead the re-launch of the hotel, which is undergoing a multi-million-pound investment.
He said: “It’s not just a case of a hotel being refurbished and redecorated, this is much more like opening a brand-new hotel and starting everything afresh.”
Focus Hotels was awarded the contract to convert and operate Cheshunt Marriott Hotel to join Delta Hotels by Marriott and work is now underway on the refurbishment work and recruiting Karl’s new team.
Full details are here.