Inclusive Guest Safety Excellence Training

Take guest safety and inclusivity to the next level with training partners Maiden Voyage.

Syllabus includes

  • What is inclusive guest excellence?
    • Why it’s important?
    • Women travellers
    • Disabled travellers
    • LGBTQ+ travellers
    • Racism
    • Intersectionality
    • Business travel & inclusive travel programmes
    • Inclusive events
    • When things go wrong
    • Hero to Zero
    • Marketing and PR
    • Takeaways & action planning

This half-day course can be run in-person at your property or remotely and can accommodate up to 25 attendees.

For maximum impact, we recommend having a mixed group of delegates including sales and marketing, F&B, maintenance, housekeeping, front desk, security/concierge and HR.

Once completed, properties will be featured on Maiden Voyage for one year and will receive our certificate and stamp of approval in ‘Inclusive Guest Excellence’ to share with your audience and corporate bookers.

beam members will receive and exclusive 5% discount when enquiring via Tel 0113 314 9000 and mention beam.