Paje Learning and Development Academy

Here are a selection of the courses provided by Paje Learning & Development Academy.  To view all courses please click the link here.

Sales Office Excellence (For Hotels & Conference Venues)

Conference and Event Sales enquiry handling best practice for hotel and venue teams. This training has been developed and is delivered by award winning enquiry handling excellence trainers working to industry and BVA-BDRC benchmarking criteria.

Sales Excellence (For Agents)

Enquiry handling and sales skills for agency teams. Developed to give a full understanding of the processes for enquiry handling with focus on sales skills to maximise opportunities, best practice tips to win business plus give an insight to the workings of venues.

Account Management & Development for Conference and Events Business

Fully understand your client’s needs and expectations to allow you to build a solid plan to manage client relationships for the long term.  Increase conversion levels, encourage repeat custom and client retention.

Complete Leadership and Management Effectiveness

Focused on core management techniques and practices for both newly appointed and existing managers who want to improve their effectiveness as a manager.

Creating Connections with LinkedIn

Learn how to build trust, be open and transparent as a business and become more proactive in sourcing new business and building relationships with prospects and customers. 

Body Language for Sales & Negotiations

Learn the art of communication excellence, body language signs, nuances and facial expressions that go beyond the words.  Use reactions and responses to negotiate and win.

Competitor Analysis

Real world scenarios and theoretical models to help you navigate your way through the constantly changing competitor landscape.

Site Inspections

Provide clients with high quality ways to visit and engage with venues, helping them to understand the opportunities available to them when using our spaces.

Transformational Training & Development Plans

Identify skills gaps, demystify training language and create an engaging training and development plan to guide your team to success.

Revenue & Diary Management Principles for ME Sales Office Teams

Covering key areas of revenue management, providing an understanding of the revenue cycle, diary management and budget processes, and the importance of accurate forecasting.

Understanding the Performance of your Team and How to Influence them

A look at the individual personality styles of colleagues, allowing you to identify behaviours and influence them, develop better relationships and ultimately improve the performance of your team.

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