Inntel, one of the UK’s largest independently-owned meetings & travel management companies, has been solving challenges for client organisations for almost 40 years. With a strong growth strategy in place for the future this has prompted a number of new appointments at the agency.
Nicola Meredith has joined as Client Relationship Manager to boost the existing CRM team and will be responsible for a portfolio of key Inntel clients. With over 20-years of experience in the hospitality industry, predominantly in the hotel sector, Nicola’s progression from Conference Co-ordinator through to Director of Sales makes her depth of knowledge on hotel accommodation and conference venues an invaluable addition to the Inntel team.
On joining, Nicola stated “After so many years in the industry, I needed a new challenge and having worked with Inntel over the years, I felt this was a perfect fit for me – as the strong customer service focus aligns entirely with my own approach when it comes to looking after clients.”
In another key customer servicing role, Laura Rogers has been appointed as Head of Business Travel to lead the business travel team. Laura brings extensive high-end customer service experience developed over 15-years in a variety of senior roles, the last as Director of Concierge Services, for an award-winning travel agency.
Laura explained ‘Having spent just over a year away from the industry, this role was a great opportunity not just to get back into the industry I love, but also to join Inntel – a company with a fantastic reputation for delivering exceptional customer service.”
Equally, a recently appointed Marketing Manager complements this people expansion for Inntel. Barry Fleming joined to restore marketing capabilities that support new business, client retention and customer communications. Barry brings extensive corporate travel experience in senior marketing roles from over twenty-years in the industry with various UK-based and global TMCs.
Barry said ‘What attracted me to Inntel was the people-focused culture and the willingness to think outside the box when clients are faced with a challenge. Clients need a service provider that will think differently to resolve their issues and Inntel has a track record of doing exactly that.”
Douglas O’Neill, CEO, Inntel, said “We’re committed to bringing fresh talent into our business and have a successful and energetic flow of young people joining our industry through our apprenticeship programme. However, we’re keen to balance that influx by also attracting people with extensive industry experience to help drive our future growth plans whilst delivering an exceptional customer service experience. Each of our new appointees bring invaluable experience and energy, and will help us to continue to solve client challenges and ensure their employees travel, meet and rest safely, cost-effectively and sustainably.”
About Inntel:
Inntel is one of the UK’s largest independently-owned meetings & travel management companies and for almost 40 years we’ve solved challenges for organisations. We help minimise travel spend, simplify bookings, improve sustainability, while helping employees stay safe and productive – wherever they are.
Our reputation is built on integrity, excellence in customer service and delivering a quality service. Our success is achieved by understanding different client needs and creating tailor-made solutions. This supports our mission of shaping and delivering future-proof services that enable clients and their people to travel, meet and rest safely, cost-effectively and sustainably.
For more information please visit www.inntel.co.uk