Role: Hotel & Travel Consultant
Location: HTS – Droitwich, Worcestershire, Office-based
Contract: Full-time, permanent
Looking for a people-focused role with career progression?
If you enjoy speaking to clients, organising bookings, and being the person who gets things done, this could be a great next step.
We’re looking for a Hotel & Travel Consultant to join our growing reservations team. You’ll be the main point of contact for client enquiries, turning hotel and travel briefs into confirmed bookings while delivering a great customer experience.
What you’ll be doing
- Handling hotel and travel enquiries via phone and email
- Listening carefully to client requirements and sourcing suitable options
- Managing multiple reservations at once, working to deadlines and targets
- Building strong relationships with clients and hotel partners
- Increasing your knowledge of hotels and venues through visits and familiarisation trips
- Keeping systems and booking information accurate and up to date
This is a busy, structured, office-based role, ideal if you like variety, organisation, and customer interaction.
What we’re looking for
- At least 1 year’s experience in a customer-facing role (reservations or travel experience is a bonus, not essential)
- Confident communicator who enjoys speaking with people
- Organised and able to prioritise tasks in a fast-paced environment
- Positive, professional, and solutions-focused mindset
- Willingness to learn and develop within the role
About us
Hotel and Travel Solutions are hotel specialists supporting clients with accommodation, travel management, and venue sourcing. We focus on saving clients time, money, and hassle, while building long-term relationships based on trust and service.
What you’ll get in return
- Salary on dependent on experience
- Friendly, supportive team environment
- Free on-site parking
- Industry hotel discounts (UK & worldwide)
- Full training and ongoing support
- Clear development opportunities within the company
- Lunch & learn sessions and hotel familiarisation trips
- Company events (team days, socials, Christmas party)
- Annual bonus scheme
- Company pension & gym membership
This is a full time office-based role at our head office in Droitwich, Worcestershire.
To apply: Please send your CV to Danielle@hats-ltd.co.uk
